This Privacy Policy ("Policy") is issued by VCity44 ("we", "us", "our", "the Platform"), the operator of the online casino and sports betting platform accessible at vcity44.cam. This Policy applies to all Users ("you", "your", "Member") who access or register on the VCity44 Platform, regardless of the device or method used to access it.
VCity44 operates as Malaysia's premium online casino and sports betting destination, serving players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout the country. In the course of providing our services, we collect and process personal data about our Members. We take our responsibilities as a data controller seriously and are committed to handling your personal information in a transparent, fair, and secure manner.
This Policy is designed to inform you clearly about what personal data VCity44 collects, the purposes for which it is processed, the legal bases upon which processing is conducted, how long data is retained, and what rights you hold in respect of your personal data.
By using the VCity44 Platform — whether by registering an account, making a deposit, placing a wager, or simply browsing the Site — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Policy, you must discontinue use of the Platform immediately.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
VCity44 collects the following categories of personal data in the course of providing its services:
VCity44 collects personal data through the following means:
VCity44 processes your personal data only where a lawful basis for doing so exists. The applicable legal bases are set out in the table below:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and maintenance | Performance of a contract with the User |
| Processing deposits and withdrawals in MYR | Performance of a contract; legal obligation (AML) |
| Identity and age verification (KYC) | Legal obligation; legitimate interests |
| Fraud detection and prevention | Legitimate interests; legal obligation |
| Responsible gambling monitoring and intervention | Legal obligation; legitimate interests |
| Customer support communications | Performance of a contract; legitimate interests |
| Platform analytics and service improvement | Legitimate interests |
| Promotional communications (opt-in only) | Consent |
| Legal and regulatory compliance | Legal obligation |
VCity44 uses your personal data for the following purposes:
To create and manage your Account; to process MYR deposits via Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Public Bank, and Hong Leong Connect; to credit and process withdrawals to your nominated payment method; to operate the gaming and sports betting services you access.
To verify your identity and age as part of our KYC obligations; to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) requirements; to respond to lawful requests from regulatory or law enforcement authorities; to maintain records as required by applicable law.
To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct; to monitor for unusual patterns indicative of system compromise or collusion.
To monitor gaming behaviour for indicators of problem gambling; to enforce self-exclusion requests and deposit limit settings; to conduct intervention outreach where VCity44's responsible gambling team identifies a Member who may be at risk.
To analyse usage patterns and performance data to improve the Platform's design, stability, game offering, and payment experience; to conduct internal research and development on new product features.
Where you have provided explicit consent at the time of registration or subsequently through Account Settings, VCity44 may send you promotional communications about new games, bonus offers, VIP programme updates, and sporting event markets. You may withdraw your marketing consent at any time by updating your Account notification preferences. Withdrawal of marketing consent does not affect the legality of any processing carried out prior to such withdrawal.
VCity44 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. Personal data may be disclosed to third parties only in the following limited circumstances:
VCity44 requires all third-party Data Processors to maintain appropriate technical and organisational security measures and to process your data only for the purposes explicitly authorised by VCity44.
VCity44 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, and contractual obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / AML obligation |
| Financial transaction records | 7 years from transaction date | Legal / tax obligation |
| KYC identity documents | 5 years from account closure | Regulatory obligation |
| Gaming and betting history | Duration of account + 3 years post-closure | Responsible gambling; dispute resolution |
| Support communications | 3 years from last interaction | Legitimate interests |
| Marketing consent records | Until withdrawal of consent + 2 years | Legal accountability |
| Technical access logs | 12 months from creation | Security and fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with VCity44's internal data disposal procedures.
VCity44 implements robust technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:
While VCity44 employs industry-standard security practices, no digital platform can guarantee absolute security. Members are reminded to use strong, unique passwords and to enable 2FA on their VCity44 Account to reduce the risk of unauthorised access.
VCity44 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, support security functions, and gather analytics data that helps us improve the user experience.
You may manage or disable non-essential cookies through your browser's cookie settings at any time. Please note that disabling certain cookies may affect the functionality of the VCity44 Platform. VCity44 does not use third-party advertising cookies or tracking pixels for the purpose of serving targeted advertising on external websites.
Subject to applicable law and certain limitations arising from legal and regulatory obligations (such as AML record-keeping requirements), you hold the following rights in respect of your personal data held by VCity44:
To exercise any of the above rights, please contact the VCity44 Data Privacy team via live chat or by email at [email protected]. VCity44 will respond to all verifiable rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days with notification to you.
VCity44 is strictly an adult platform. The minimum age to register and use the Platform is 21 years. VCity44 does not knowingly collect personal data from individuals under the age of 21.
All new Members are required to complete an age and identity verification process as part of KYC before withdrawals are permitted. Where VCity44 discovers or reasonably suspects that a Member is under the age of 21, the Account will be immediately suspended, all gaming activity will be voided, and any deposited funds (net of bonuses) will be returned to the original payment method after verification of the appropriate owner's identity.
Parents and guardians who believe a minor may have accessed the VCity44 Platform should contact our support team immediately via live chat. We take underage gambling extremely seriously and will act without delay upon receiving any such notification.
Some of VCity44's service providers and data processors are located outside of Malaysia. Where personal data is transferred to recipients in other jurisdictions, VCity44 ensures that appropriate safeguards are in place to protect the data, including binding contractual clauses that require the recipient to process the data to an equivalent standard of protection.
VCity44 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing supplementary measures sufficient to ensure effective data protection throughout the transfer.
VCity44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered Members via the email address on file or through a prominent notice on the Platform at least 14 days before the changes take effect.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or VCity44's handling of your personal data, please contact our Data Privacy team through the following channels:
Please include your registered Account name and a description of your request or concern so that we can respond promptly and accurately. VCity44 aims to acknowledge all privacy-related enquiries within 5 business days and to resolve them fully within 30 days.
For questions about our responsible gambling practices or to request self-exclusion, please visit our Responsible Gambling page or contact our support team directly via live chat.
This Privacy Policy was last updated on 1 January 2026 and is effective from that date. By using VCity44, you acknowledge that you have read and understood this Policy in its entirety.
Our approach to data privacy is built on transparency, security, and your right to control your own information.
VCity44 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account and improve your experience on the Platform.
All data in transit is protected by 256-bit SSL/TLS encryption. Sensitive data at rest — including financial records and identity documents — is stored using industry-standard encryption protocols.
You can request a copy of all personal data VCity44 holds about you at any time. We will respond to verified access requests within 30 days in accordance with applicable data protection standards.
Where permitted by law (i.e., where no overriding legal retention obligation applies), you may request deletion of your personal data. We honour verified erasure requests promptly and thoroughly.
Marketing communications are sent only with your explicit consent. You can withdraw consent and opt out of all promotional messages at any time through your Account Settings — no questions asked.
We retain your data only for as long as legally required or operationally necessary. Once retention periods expire, data is securely deleted or anonymised per our internal data disposal procedures.
If you have any questions about how we handle your personal data, want to exercise your data rights, or simply want to understand our practices better, our support team is here to help — 10 AM to 2 AM MYT daily.
⚠ For players aged 21 and above only. VCity44 promotes responsible gambling. See our Responsible Gambling page for support resources.